Shipping & Payment
🚚💳 Shipping & Payment Information
We’re here to make your experience smooth, safe, and happy—from checkout to delivery! 🌿✨
How much & how long does delivery take?
- Standard: $15.30 (Free for orders over $80), 2 - 7 business days (metro areas)
-
Express: $19.30 (Free for orders over $130), 1 - 3 business days (metro areas)
Orders are shipped from our Melbourne location 🏙️.
Can I pick up my order?
Yes! Free local pickup is available from our set pickup location:
📍 Box Hill North or 📍Melbourne CBD (exact address provided after confirmation)
🕐 Pickup must be arranged at least 1-2 day in advance.
We’ll notify you once your order is ready and confirm a pickup time.
Please note: we do not deliver to other pickup points.
When will my order be shipped?
We pack and ship orders within 1–2 business days (excluding weekends & holidays) 📬💨.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email 📧📦.
💳 Payment Options
We offer secure checkout using trusted providers ✅🔒
Accepted payment methods:
- Visa / Mastercard 💳
- American Express
- PayPal 🅿️
- Apple Pay 🍎
All payments are processed securely using SSL encryption to protect your details 🔐🛡️.
🧾 Need help with your order?
If you have any issues with payment or shipping, feel free to reach out:
📧 Email: 5elementshealthstore@gmail.com
📱 Instagram: @5elementsHealthStore
We’re always happy to help! 😊